Six Must-Have Features for Your Business Phone System
Quality communication is essential if you want your business to be successful. When choosing a phone system, there are some things you should consider. One important factor that requires your consideration is the kind of phone features you ought to have. A phone system is only as good as the features it has to offer. Here are 6 examples of telephone features that you should have.
Most phone systems today are equipped with an answering machine. However, these features vary according to providers. Some voice mail features allow you remote access to your messages no matter where you are. Regardless of whether you are using the phone itself or a voicemail system, which is remote, you will still be able to access messages from whichever place.
You can use this feature, which has multiple extensions to connect to a number of people. While buying a phone system with this particular feature, it is wise to find out the maximum or minimum number of connections the phone can have simultaneously. It is also important to check the audio and quality of sound in the speaker of your phone.
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The auto attendant is great if you constantly have many calls on your hands and lack capital for a call center solution. In today’s world, a business without an automated phone attendant is often considered unprofessional. This feature serves as a stand-in receptionist. It is capable of delivering a variety of messages including directions, and information regarding business hours.
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Sometimes it may be impossible for business people to answer all their incoming calls because of how busy they get. You can decide how to handle any call just by using this feature. Looking at the caller ID can help you know which are the professional calls and which ones are the casual calls. Moreover, it also helps you prioritize to whom you would like to respond. However, it is important to know that it is not professional to have your business number being used for casual issues.
On Hold Music
According to a study done by a telemarketing magazine around 80% of business callers are often put on hold. In this same research, those who hang up after experiencing silence make up 60% of the callers. Playing musing in the background, in most cases encourages the caller to remain on the line. Moreover, instead of total silence, you can also keep them engaged by using messages.
This feature allows inbound calls to be forwarded to another phone such as a mobile phone, or to another office phone, instead of going unanswered.Some phone systems use the hunt group technique, which forwards the phones to a sequence of phone numbers up until the phone is answered.
It is clear that phone systems have a variety of features. It is your job to research for you to see the kind of features that can cater for your firm needs. However, no policy prevents you from having all of them if possible.