If you’re a business owner, you might recognize your telephone system as your link to suppliers, customers, and the rest of the world. Having a telephone system that facilitates efficient communication within and outside the organization is therefore imperative. The wrong phone system may come with significant ramifications, such as communication with suppliers and customers breaking down. So how does one know what phone system is the right one for their business? The following tips may be of help:
Consider staffing plan
How many staff members do you currently have? Approximately how many do you expect to have in two to three years’ time? t’s important that you know how many employees will need telephones now and in the not-so-distant future. If you expect your business to grow fast, then it’s important that you go with a phone system that can scale easily. This is in order to avoid the high cost of switching in the event that the old system cannot scale properly.
A Simple Plan For Investigating Telephones
Decide on the features you require
The Key Elements of Great Businesses
What features will be absolutely important to your telecommunication needs? Do you need an auto-attendant feature to connect customers to the person they’re looking for? Would you also like to have call forwarding and conference calling features? What about voicemail-to-email functionality so you can receive transcripts of voice messages in your email? Have a discussion with your employees about the features they need most. Remember that some of those features may be unnecessary and will only serve to add up the cost.
Select telecom technology
You’ll need to decide between PBX systems and VoIP phone systems. A PBX system uses some centralized piece of equipment that directs calls to the right department or person. These systems are costly, and an expert is required to program them. Their key advantage is the fact that they scale well, as you’re only required to buy addition telephone handsets, which happen to be relatively cheap. VoIP systems do not have that centralized piece of equipment. They are easier to use, and are the best option for businesses with several locations. However, the cost of each handset is relatively high. Consider your long-term staffing plans when choosing between the two systems.
On-premises vs. cloud/hosted systems
Today, there’s quite a number of companies offering cloud/hosted telephone services. The good thing about this solution is that it requires a low capital expenditure–you only need to purchase IP telephones, as the rest of the infrastructure is handled by the service provider. You’ll then need to pay a monthly subscription fee to use the service. The main disadvantage with this arrangement is that you don’t have any control over the telephone service, so when issues come up, you’ll have to wait for the provider to fix them.